Privacy Policy

Last Updated: October 25, 2025

1. Introduction

Welcome to Nouvi (“we,” “us,” “our,” or “Company”). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our app and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services

2. Information We Collect

2.1 Information You Provide Directly

Account Registration: Name, email, password, profile picture, and business information (for service providers).
Profile Information: Service categories, pricing, availability, and location details.
Booking Information: Service dates, times, locations, special requests, and booking preferences.
Payment Information: Billing address, payment method details (processed securely through Stripe).
Communication: Messages, reviews, ratings, feedback, and support inquiries
Verification Documents: ID verification, business licenses, and certifications (for service providers).

2.2 Information Collected Automatically

Location Data: GPS coordinates and location information to help you find nearby service providers.
Cookies: Session cookies and persistent cookies to enhance your experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

To create and maintain your account
To process bookings and payments securely
To provide customer support and respond to inquiries
To send booking confirmations, reminders, and notifications
To display relevant service providers based on your location and preferences
To facilitate reviews and ratings for trust and credibility
To prevent fraud and enhance platform security
To improve our services and user experience
To comply with legal obligations and regulations
To send service updates and important announcements

4. Data Sharing & Third Parties

🔒 Your Privacy is Our Priority

We do NOT sell or share your personal data with third parties for marketing. Your information remains confidential and is used solely to provide and improve our services.

4.1 Limited Exceptions

We may share information only in the following limited circumstances:

Service Providers: With Stripe for secure payment processing (subject to their privacy policies)
Legal Requirements: When required by law, court order, or government request
Platform Functionality: Service provider information (name, rating, availability) is shared with customers to facilitate bookings
Business Transfers: In case of merger, acquisition, or sale of assets (with notice to you)

5. Payment Security

All payment transactions are processed securely through Stripe, a PCI-DSS compliant payment processor. We do not store your complete credit card information on our servers. Your payment details are encrypted and handled according to industry standards.

For more information about Stripe's privacy practices, please visit their privacy policy at stripe.com/privacy.

6. Data Security

We implement comprehensive security measures to protect your personal information, including:

SSL/TLS encryption for data in transit
Secure password hashing and storage
Regular security audits
Access controls & authentication
Firewalls and intrusion detection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

You have the right to:

Access : Request a copy of your data.
Correction : Update inaccurate information.
Deletion : Request account removal.
Opt-Out : Unsubscribe from marketing.
Data Portability : Request your data in a portable format.

To exercise these rights, please contact us at mainadmin@nouvi.org.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request deletion of your account at any time, and we will remove your data within 30 days, except where retention is required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our app and updating the "Last Updated" date. Your continued use of our services constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: